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AJOPERA Terms and Conditions
These terms and conditions (together with the information and policies contained in the "Customer Service" pages on the website and any other documents referred in these terms and conditions) ("Terms and Conditions") set out the legal terms that apply to your use of our website http://www.Ajopera.com, any of its sub-domains and any other websites operated by us or on our behalf and any mobile device application or desktop application developed by us or on our behalf (together, the "Websites" and “Website” being a reference to any one of them) and the other services that we provide (the "Services").
Please read these Terms and Conditions carefully and make sure that you understand them before using the Services. Please note that by using the Services, you agree to be bound by these Terms and Conditions. If you do not accept these Terms and Conditions, you will not be able to use the Services and you should leave the Website immediately. If you continue to use the Website or if you order products, we will take this as your acceptance of these Terms and Conditions.
1) Understanding these Terms and Conditions
When certain words and phrases are used in these Terms and Conditions, they have specific meanings (these are known as 'defined terms'). You can identify these defined terms because they start with capital letters (even if they are not at the start of a sentence). Where a defined term is used, it has the meaning given to it in the section of the Terms and Conditions where it was defined (you can find these meanings by looking at the sentence where the defined term is included in brackets and speech marks).
When we refer to ”AJOPERA.com”, "we", "us" or "our", we mean AJOPERA.com, or, where relevant, its affiliates. Where we refer to "you" or "your" we mean you, the person using the Services.
We have used headings to help you understand these Terms and Conditions and to easily locate information. These Terms and Conditions are only available in the English language. We will not file copies of the contracts between us and you relating to our supply of the Services, or between you and the Partners relating to the sale of the products, so we recommend that you print or save a copy of these Terms and Conditions for your records (but please note that we may amend these Terms and Conditions from time to time so please check the Website regularly, and each time you use the Services to order products, to ensure you understand the legal terms which apply at that time).
2) About us
We are AJOPERA.com, and, along with certain of our affiliates, we operate the Website. AJOPERA.com is a company registered under the name AJDS TRADING CO. L.L.C in United Arab Emirates and our registered office is at Dubai, Bur Dubai Alfuhaidi 43-44. Our registered company number is 1049466.
We, along with certain of our affiliates, provide the services through the Website. Further details of the services we provide are set out in section 3 below.
When you purchase products using the website, you are purchasing them from the third-party retailers ("Partner(s)") named on the Website. It is important that you understand that the contract for the purchase of the products is between you and the relevant Partner. We are acting as agent on behalf of the Partners, which are the principals. You are not purchasing the products from us. We are authorized by the relevant Partners to conclude the contract on their behalf but we are not a party to that contract, and you are not purchasing the products from us.
3) Our Services
The services we offer allow you to search through the Website and purchase products from one or more Partner boutiques and brands worldwide. As part of the Services, we also provide ancillary services such as arranging delivery of the products and providing you with customer service assistance. However, as stated above, the contract for the purchase of the products is between you and the relevant Partner.
Please note that the delivery logistics service is being provided by us to you and as such you are entering into a contract for delivery services provided by us to deliver products on behalf of Partners. We may make a charge for these services which will be shown at checkout and prior to your purchase of the products. Your contract with us is concluded once the products have been delivered to you by the courier or have been collected by you from a Partner.
In order to use the Services, you must be over 18 years of age.
4) Our Liability to You in Relation to the Services
If, in providing the Services to you, we fail to comply with these Terms and Conditions, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms and Conditions or our negligence, but we are not responsible for any loss or damage that is not foreseeable.
Loss or damage is foreseeable if it was an obvious consequence of our breach or if it was contemplated by you and us at the time you started using the Services.
We do not in any way exclude or limit our liability for:
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Death or personal injury caused by our negligence
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Fraud or fraudulent misrepresentation
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Any other liability which cannot be limited by law
5) The Products
We attempt to be as accurate as possible in the description of the products displayed on the Website. However, as the descriptions are based on information provided to us by the Partners (who remain responsible for them), we cannot guarantee that all details are always accurate, complete or error free.
The images of the products on the Website are for illustrative purposes only, and although we attempt to display colors accurately, we cannot guarantee that your computer's display of the images accurately reflects the true color of the products.
We do not allow Partners to offer flawed items or products of lower quality than the corresponding market standards. If an item you have ordered is not as described, is flawed or of a lower quality, you can return it to us and we will liaise with the Partner to process the return. Once the item is received by the relevant Partner, you will receive a full refund of the defective item, or alternatively a discount, replacement or repair for the item where possible, decided by us on a case-by-case basis.
We will refund you any applicable delivery charges and any reasonable costs you incur in returning the products (we will advise you whether the products will be collected from you or whether you need to arrange for them to be returned).
As a consumer, you have legal rights in relation to products that are faulty or not as described. Nothing in these Terms and Conditions will affect these legal rights.
The products sold by the Partners are supplied for your domestic and private use only. You agree that you will not use the products for any commercial, business or re-sale purposes.
6) AJOPERA.com Partners
The contract for the purchase of the products is between you and the relevant Partner. We are acting as agent and are authorized by the relevant Partner to conclude the contract with you on its behalf but we are not a party to that contract.
When you purchase products using the Website, we will receive payment from you and hold those funds on behalf of the relevant Partner, before transferring the relevant amount to the Partner once the products have been provided to you.
We request that all Partners using the Website have and maintain reasonable business policies which comply with our own business policies. However, we cannot be responsible for the Partners’ business policies.
If you are unhappy with the product or service you have received from a Partner, you should contact us and we will liaise with the relevant Partner to try and resolve the issue.
7) Orders, Prices, Payment, and Taxes
By completing the check-out process and placing an order by clicking the "Place Order" button on the checkout page, you are offering to purchase the products from the relevant Partner (and not directly from us).
Your order for the products is subject to these Terms and Conditions which are incorporated into the contract between you and the relevant Partner. All orders are subject to availability and confirmation of the order price.
a) Formation of the contract
When you place an order, you will receive an email confirming receipt and acceptance of your order. The contract between you and the Partner will be formed when we send this confirmation email.
b) Pricing, availability, and taxes
Whilst we try and ensure that all details, descriptions, and prices that appear on the Website are accurate, as this information is provided to us by the Partners, errors may occur. If we discover an error in the price of any products that you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it.
Depending on your delivery address, different taxation rules and additional charges may apply. You will be responsible for payment of any such import duties and taxes.
c) Payment
When you submit your order, we carry out a standard pre-authorization check on your payment method on behalf of the relevant Partner. Products will not be dispatched until the details you have provided are verified.
We reserve the right not to accept your order if, for example, the product ordered is out of stock, has been withdrawn or is otherwise not available, or if we are unable to obtain authorization for your payment.
8) Delivery
The estimated delivery date of the products will be stated in your order confirmation email. Delivery times may vary depending on the availability of the products and your delivery address.
If no one is available at your address to sign for your order, our delivery partner will leave you a note and you will need to contact them to rearrange delivery.
Optional services (such as leaving with a neighbor, rescheduling, or delivery to a collection point) may be provided by our delivery partner. By selecting any of these services, you agree that AJOPERA.com shall bear no responsibility or liability for any loss or damage that may result from delivering your order in that way.
9) International Delivery
Details of the countries we deliver to can be found on our Orders & Shipping page. There are restrictions on some products for certain international destinations.
If you purchase products for delivery to an international destination, your order may be subject to import duties and taxes applied when the package reaches that destination. You must comply with all applicable laws and regulations of the country for which the products are destined.
10) Returns and Cancellation
Please see our Returns & Refunds Policy for information on returns.
Depending on where you live, you may have a legal right to cancel your order under consumer protection laws (such as the Consumer Contracts Regulations in the EU). This means you can cancel your order up to 14 days after receiving it.
If you cancel, you must return the products within 14 days of cancellation, and ensure they comply with our Returns Policy. Refunds will be processed once the returned products are received by the Partner.
11) Our Website
By using the Website, you agree to comply with the rules of conduct, including:
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Do not use the Website for unlawful or fraudulent purposes.
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Do not upload illegal, offensive, or harmful content.
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Do not interfere with the operation of the Website.
We may withdraw or amend the Website without notice. We make no guarantees that content will be accurate or up to date.
We will not be liable for losses caused by your use of the Website, viruses, or third-party links.
12) Privacy Policy
We only use your personal information in accordance with our Privacy Policy. Please read it carefully, as it explains how we collect, use, and protect your data.
13) Intellectual Property, Software, and Content
We are the owner or licensee of all intellectual property rights in the Website and its content. These are protected by copyright and database rights laws.
You must not copy, extract, or re-use substantial parts of the Website without our written consent.
14) Ethical Sourcing Policy
As a reputable business, we expect all Partners and suppliers to operate ethically. They must comply with laws on minimum age, freely chosen employment, health and safety, non-discrimination, and fair pay.
We will never knowingly allow products sourced from unethical practices to be sold on our Website.
15) Product Safety (Kidswear Policy)
Our Kidswear product safety policy restricts the sale of certain products due to safety regulations. Partners must ensure that products comply with applicable standards, including flammability, compliance certificates, and tracking labels.
16) Other Important Information
We reserve the right to close your AJOPERA.com account or restrict future orders at any time.
Severability – If any section of these Terms is found unlawful, the rest remain in effect.
Waiver – Failure to enforce rights does not waive them.
Entire Agreement – These Terms are the entire agreement between you and us.
Events Outside Our Control – We and the Partners are not responsible for delays caused by events outside our control (e.g., natural disasters, strikes, government action).
Complaints – Please contact us via the Contact Us page for complaints or comments.
17) Governing Law and Jurisdiction
These Terms are governed by Dubai Law. The courts of Dubai have exclusive jurisdiction over disputes or claims.
18) Terms Applicable to Purchases from Selected Partners
If you are purchasing from Selected Partners:
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Section 2 (About us) shall not apply.
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Section 6 (Partners) shall not apply.
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Certain parts of Section 7 (Orders, Prices, Payment) shall be replaced as specified.
Selected Partners:
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CRM Distribution LLC
Last updated on: 26th Sep, 2025
