AJ Opera – Shipping & Returns Policy

We offer reliable local and international delivery services to ensure a smooth shopping experience for our customers. Please review the details below.

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Local Deliveries – United Arab Emirates

Same-Day Delivery

• Free delivery for orders of 500 AED and above

• 35 AED delivery fee for orders below 500 AED

• Orders must be placed before 1:00 PM

• Deliveries take place between 9:00 AM – 11:00 PM

Next-Day Delivery

• Free delivery for orders of 500 AED and above

• 25 AED delivery fee for orders below 500 AED

• Applies to orders placed after 1:00 PM

• Deliveries take place between 9:00 AM – 11:00 PM

All UAE deliveries are subject to availability and may vary during peak seasons or public holidays.

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International Deliveries

Kingdom of Saudi Arabia (KSA)

• Delivery timeline: 3–7 working days

• Free delivery for orders of 1,000 AED and above

• 150 AED flat shipping fee for orders below 1,000 AED

• Orders may be subject to customs duties, import taxes, or additional fees imposed by Saudi authorities. These charges are the customer’s responsibility.

• Delivery times may vary depending on customs clearance and local courier schedules.

Other International Destinations (outside UAE & KSA)

• Delivery timeline: 3–7 working days depending on destination

• Free delivery for orders of 1,000 AED and above

• 150 AED flat shipping fee for orders below 1,000 AED

• Orders may be subject to customs duties, import taxes, or fees imposed by the destination country. These charges are the customer’s responsibility.

• Delivery times may vary depending on customs clearance and local courier schedules.

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Returns & Exchanges (Applicable for UAE & International Orders)

• Items must be returned within 14 days of delivery.

• Products must be unused, in original packaging, and with all tags intact.

• Return shipping fees are the responsibility of the customer, unless the item is defective or incorrectly delivered.

• Refunds will be processed to the original payment method once the returned item has been inspected.

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Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

• Perfumes & oils

• Candles

• Bakhoor

Decor items such as vases and accessories are eligible for return if they meet the general return conditions.

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Last updated on: 26th Sep, 2025